OFM CRM and agency glossary

Split inbox

One creator’s messages divided into several queues so that more than one chatter can work the account without colliding.

Infloww advertises up to nine groups per creator. OnlyMonster documents "Advanced Group Chat Splitting".

Vault

The media library attached to a creator: photos, videos, voice notes, usually tagged and reusable across conversations.

The thing that separates a vault from a folder is whether the tool tracks what has already been sent to a given fan.

PPV

Pay per view. A message whose content stays locked until the fan pays the price attached to it.

On Telegram the price can be set in Stars and the unlock happens inside the chat, which CRMChat and SyncAgency both publish.

Unlock ratio

Paid PPV messages divided by PPV messages sent, over a period.

Meaningless without its period and its denominator. See the analytics page.

Mass DM

One message sent to a filtered segment of fans at once.

The quality of a mass DM module is the quality of its filters, not the size of its send.

Trigger

A rule that sends a message when a fan does something: subscribes, buys, lapses, comes online, has a birthday.

Infloww groups them under "Smart Messages", with sequences and auto-renew campaigns.

Shift

A block of hours during which a named chatter is responsible for a creator’s inbox.

Shift based access control means the access only exists during that block.

Attribution

The rule deciding which chatter a sale belongs to when several worked the same fan.

Three rules exist in real tools: last sender, first opener, or whoever was on shift at payment. Ask which one applies before you build payroll on it.

Copilot

An AI that proposes a reply which a human then approves and sends.

It changes speed per message. It does not change how many hours must be covered.

Autonomous AI

An AI that writes and sends without human approval on each message.

Supercreator describes its own as "Fully autonomous". OnlyMonster’s stops at the moment of the sale.

Hybrid mode

An arrangement where the AI runs a conversation up to a limit, then a human takes over.

OnlyMonster publishes that limit as the moment of sale: one of its documented session end reasons is "Ready to Pay", which hands the chat back to a human.

Handoff

The moment a conversation changes hands, between two chatters or from an AI to a chatter.

The quality of a handoff is measured by what the next person can see: the script used, the media already sent, the fan note.

Proxy

A fixed network route assigned to a creator account so that team members do not appear to connect from different places.

Lurera states the reason plainly: different IPs across a team trigger face verification.

Antidetect browser

A browser that presents a stable, separate fingerprint per account rather than the operator’s real one.

OnlyMonster ships its own browser. Fans-CRM bundles one.

Tracking link

A link that records where a subscriber came from, so acquisition spend can be judged per source.

OnlyMonster advertises over twenty metrics on tracking links, including cost per fan and earnings per click.

Ban words checker

A filter that blocks specific words or topics from being sent.

Infloww calls it a "Sensitive word blocker". Supercreator calls them "Guardrails & Restricted Words".

Earnings indexed pricing

A rate that rises with what the creator earns, usually across published brackets.

It protects you while you are starting and costs you when you succeed. Four tools on this site price this way.

Active day billing

A rate charged only on days a creator account is actually being worked.

CreatorXone defines an active day as a day carrying a team assignment or stats, not a day someone merely logged in.

Telegram Stars

Telegram’s own in app currency, used to pay for content inside a conversation.

Bots and Stars are official Telegram platform features. CRMChat supports withdrawal in TON.

Storyline

A sequence of scripts designed to be sent in order across a conversation, rather than one message at a time.

Infloww groups scripts into storylines and tracks when each is sent and purchased.

A term missing? Tell us. The definitions tied to numbers are covered in depth on the analytics page.